Refund and Returns Policy
We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Return Window
You may request a return within 30 days of receiving your order.
Eligibility
To be eligible for a return:
Return Window
You may request a return within 30 days of receiving your order.
Eligibility
To be eligible for a return:
- Item must be in original condition (unused, undamaged).
- Item must include original packaging and accessories.
- Items marked as “non-returnable” due to hygiene, personal care, or consumable nature cannot be returned (this will be noted on product pages).
How to Request a Return
- Email us at support@relaxingnook.com with:
- Order number
- Item(s) you want to return
- Reason for return
- Our team will respond with return instructions and, if applicable, a return address.
Refund Processing
Once your return is received and inspected, we will notify you of approval or denial.
If approved:
Once your return is received and inspected, we will notify you of approval or denial.
If approved:
- Refunds are issued to the original method of payment.
- Please allow 5–10 business days for the refund to reflect depending on your bank.
Incorrect / Damaged Items
If you receive a defective or incorrect item:
If you receive a defective or incorrect item:
- Contact us within 7 days of delivery.
- Include photos of the product + packaging.
- We will arrange a replacement or refund at no additional cost.
Return Shipping Fees
- If the item is defective or incorrect, return shipping is free.
- For all other returns, the customer may be responsible for return shipping costs.